Addaou T.

I specialize in back-office operations and customer support, bringing nearly 3 years of experience in international service environments. My expertise lies in non-voice support, CRM documentation, and SLA-driven case management, particularly with Salesforce. I maintain high-quality standards, consistently achieving over 95% in quality assurance scores while managing high-volume inquiries. My practical experience is complemented by my pursuit of a Bachelor of Business Administration, enhancing my operational and business acumen. I thrive on providing exceptional support and implementing effective solutions to drive efficiency. If you're looking for a reliable professional to enhance your customer service operations, let's discuss how I can contribute to your team's success.