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Annika C.
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Annika C.

Customer Service & Tech Support | Customer Success Services

I have 15 years of customer service experience, excelling in fast-paced environments where attention to detail and effective communication are paramount. My background spans roles in the hospitality industry, where I honed my skills in client interaction, multitasking, and problem-solving. I've successfully managed customer inquiries and enhanced satisfaction levels at various establishments, ensuring a positive experience for every individual. Additionally, I have experience as a social media assistant, where I developed engaging content that resonates with target audiences. My unique blend of customer service expertise and digital marketing insight allows me to understand client needs deeply while delivering impactful solutions. If you're looking for a versatile professional who can enhance your customer engagements and support your team, let's connect to discuss your project goals.

🇺🇸Orlando, United States$25/hr100% JSSSince Mar 2026

Earnings and projects

MRR
$3.4k

Last 6 months ÷ 6

World#10,282 / 412k
🇺🇸Country#2,924 / 62.1k
Revenue, last 30 days
$2.9k

Last 6 months: $21k

World#12,947 / 412k
🇺🇸Country#3,222 / 62.1k
Total earnings
$25k

Billed in all: $26k

World#124,318 / 412k
🇺🇸Country#21,039 / 62.1k
Per project
$25k

$21k in the last 6 months

World#4,166 / 412k
🇺🇸Country#837 / 62.1k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
1
0% fixed100% hourly
World#360,674 / 412k
🇺🇸Country#53,151 / 62.1k

Earnings, last 30 days

$26.1k+$2.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$22k$24k$26k$28kOct 9Oct 24Nov 8

Skill rankings: #1 in 3 skills of 10

Rarest: top 1% in Customer Service, of 37,167. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Customer Success Services40 freelancers · 🇺🇸 #1Top 3%
  2. 1Customer Support Services36 freelancers · 🇺🇸 #1Top 3%
  3. 1Customer Onboarding Services14 freelancers · 🇺🇸 #1Top 7%
  4. 2Product Installation Support29 freelancers · 🇺🇸 #1Top 7%
  5. #13Customer Service Training470 freelancers · 🇺🇸 #1Top 3%
  6. #38Customer Onboarding1,245 freelancers · 🇺🇸 #11Top 3%
  7. #76Customer Experience2,788 freelancers · 🇺🇸 #24Top 3%
  8. #77Customer Satisfaction3,986 freelancers · 🇺🇸 #13Top 2%