Wendolyn E.
Customer Service & Tech Support | Order Processing, Email Support
I specialize in delivering top-tier customer support through email and chat, ensuring seamless communication and resolution for clients. With experience in handling inquiries, complaints, and order tracking, I have a keen ability to resolve conflicts and de-escalate situations effectively. My focus on customer satisfaction and retention drives me to meet performance metrics and adhere to service level agreements. Fluent in English and Filipino, I excel in connecting with diverse clients and fostering positive interactions. If you are looking for a support specialist who can streamline your customer service operations and enhance client experiences, let's discuss how I can contribute to your team's success.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $772
Billed in all: $1,243$1.2k
$772 in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 33% in Administrate
Ranked by MRR among everyone on Upwork with the skill.
- #33Customer Support Services36 freelancers · 🇵🇭 #18Top 92%🇵🇭#18 of 18
- #37Customer Success Services40 freelancers · 🇵🇭 #20Top 93%🇵🇭#20 of 20
- #447Administrate1,357 freelancers · 🇵🇭 #144Top 33%🇵🇭#144 of 382
- #530Order Management1,128 freelancers · 🇵🇭 #267Top 47%🇵🇭#267 of 562
- #1,194Order Processing2,648 freelancers · 🇵🇭 #773Top 45%🇵🇭#773 of 1,622
- #1,209Order Tracking2,668 freelancers · 🇵🇭 #817Top 45%🇵🇭#817 of 1,731
- #2,142Phone Support5,089 freelancers · 🇵🇭 #1,087Top 42%🇵🇭#1,087 of 2,568
- #4,657Online Chat Support11,527 freelancers · 🇵🇭 #2,796Top 40%🇵🇭#2,796 of 6,896