Sophia R.

I have solid experience ensuring customer satisfaction across different channels. My communication skills allow me to connect with customers clearly and professionally, even in challenging situations. In addition, I have experience in Quality Monitoring and Assurance, where I am able to identify areas of improvement and provide effective feedback that help teams to meet performance and metrics, making sure that they follow appropiate policies procedures. Key strengths: -Strong written and verbal communication -Customer-focused problem solving -Quality monitoring and performance evaluation -Advanced Microsoft Excel skills (reports, tracking, data analysis) -Attention to detail and organization I’m reliable, adaptable, and committed to helping businesses provide outstanding service while improving overall performance.