Irish Francine M.

Running an e-commerce business means juggling customer support, operations, fulfillment, disputes, and countless moving parts behind the scenes. That's where I can help. 😊 Hi, I'm Irish (IC), a reliable and detail-oriented E-commerce Virtual Assistant with experience in customer support, Shopify operations, executive assistance, and chargeback management. I enjoy helping businesses stay organized, improve their processes, and deliver a great customer experience while protecting revenue. Here's how I can help you: 📧 Email management & inbox organization 📅 Calendar management & appointment scheduling 💬 Customer support (chat, email & calls) 🛒 Shopify order management, tracking, refunds & replacements ⚖️ Chargeback & dispute management (Shopify Payments & Klarna) 📝 Chargeback evidence preparation & representment 🚚 Fulfillment coordination & shipping issue resolution ☎️ Cold calling & lead generation 🔎 Online research & data gathering 🗂️ Administrative & operational support ⏰ Follow-ups and task tracking What you can expect from me: • Chargeback & dispute expertise — I have hands-on experience handling Shopify Payments and Klarna disputes, preparing supporting evidence, tracking deadlines, and preventing disputes through proactive customer communication. I helped reduce chargeback rates to below 1.5% while maintaining a 90%+ dispute win rate. • Strong customer service background — I have experience handling customer concerns, disputes, refunds, replacements, and account-related issues while staying calm, empathetic, and solution-focused. • Organized and proactive work style — I enjoy keeping operations organized, monitoring pending tasks, identifying recurring issues, and improving processes so problems don't keep happening. • Friendly and professional communication — Whether I'm assisting customers, clients, suppliers, or internal teams, I make sure communication is clear, warm, and professional. • Fast learner and adaptable — I'm comfortable learning new systems, tools, and workflows with minimal supervision. • Reliable remote support — I work well independently, manage my time effectively, and take ownership of my responsibilities. Tools I'm familiar with: 🟢 Shopify & Shopify Payments 🟢 Klarna Merchant Portal 🟢 HubSpot CRM 🟢 Freshdesk 🟢 Re:amaze 🟢 Gorgias 🟢 Google Workspace 🟢 Microsoft Office 🟢 Google Sheets & Excel 🟢 ClickUp, Trello & Asana 🟢 Slack 🟢 Canva 🟢 Avaya & LivePerson Chat 🟢 AI tools for workflow automation and customer support improvements I'm passionate about helping businesses grow by improving operations, delivering excellent customer experiences, and reducing unnecessary refunds and chargebacks through proactive support and efficient systems. If you're looking for someone reliable, easy to work with, and genuinely committed to helping your business succeed, I'd love to connect. 😊