Mary Angelic M.

Tech Support, Customer Service | From Troubleshooting to TrustBuilding

I’m a customer-focused Technical Support Specialist who believes that every interaction is an opportunity to build trust, not just solve problems. With a strong background in technical support, customer service, and financial advisory, I bring a well-rounded approach to understanding client needs and delivering meaningful solutions. I’ve consistently been a top performer by going beyond targets and treating every customer the way I would want to be treated—with empathy, urgency, and clarity. I take pride in turning troubleshooting into positive experiences, ensuring that customers feel heard, supported, and valued. I have experience supporting a diverse range of global clients and platforms, including ZipHQ, Formula 1, Virgin Media, O2, Sprint, and T-Mobile. This exposure has strengthened my adaptability and ability to quickly learn different systems, tools, and customer needs across industries. Known for my fast learning curve and dedication, I’ve handled high-pressure situations, including helping eliminate a 1,000-ticket backlog in just two weeks. I thrive in collaborative environments, enjoy sharing knowledge with teammates, and am always willing to step in when help is needed. My journey started early—balancing studies with work, from freelance face painting to being a working student in the service industry—which shaped my discipline, patience, and strong work ethic. These experiences built the foundation of who I am today: adaptable, resilient, and passionate about delivering excellent service. Outside of work, I’m a proud mom of one and a loving, caring live-in partner. I enjoy cooking, exploring new adventures, and embracing life with curiosity and enthusiasm. As I move forward in my career, I’m excited to bring my skills, energy, and commitment to excellence into new opportunities where I can continue to grow and make an impact.