Mario B.

I am a Quality Analyst with a decade of experience specializing in AML and financial crime prevention within customer service and quality assurance. My expertise lies in call center operations, where I've monitored quality and ensured compliance in dynamic environments. I have a proven track record of enhancing performance and driving team success under pressure. With strong B2 English communication skills, I excel in translating complex financial and compliance concepts into actionable insights for teams and clients alike. I understand the intricacies of Anti-Money Laundering processes and am adept at identifying areas of improvement. If you're looking for a detail-oriented professional who can elevate your customer support operations while maintaining rigorous quality standards, let’s connect to discuss how I can contribute to your success.