Hannah M.

Hi, are you interested in looking for an experienced phone support specialist who can handle customers professionally and with care? Then that’s me you’re looking for. I have more than 6 years’ experience as a phone support professional. I've worked as a technical, sales, and customer support representantive for companies that sell networking hardware devices, mobile & computer accessories, and coupon printing (which I signed a non-disclosure agreement with). I was also a real estate virtual assistant/cold caller/team lead, and at present, a freelance sales representative for a florist in Red Bank, New Jersey. I am familiar with CRM tools like Salesforce , Slack and Salesflow. I can handle: • Managing high-volume customer inquiries, complaints, and sales support. • Troubleshooting technical issues, guiding users, and resolving service escalations. • Processing orders, order tracking, order cancellation, return, replacement, refund, updating CRM records, and managing scheduling/calendars. • Building rapport, maintaining high customer satisfaction, and delivering professional service. I aim to assist clients with compassion and understanding while keeping the business running to help myself accomplish my predestined life goal; to be the mother and provider for my 3-year-old, boy.