Rocio Alexandra E.

Transportation Operations Specialist | Dispatch & Ride Monitoring I help transportation companies keep daily operations organized through ride monitoring, driver communication, operational follow-ups, and accurate reporting. In my current role with Dream Lift, I support school transportation operations by monitoring active and upcoming rides, communicating with drivers and vendor partners, tracking delays and ride completion, documenting operational issues, and escalating coverage concerns when needed. With over 2 years of experience in customer service and administrative support, I understand the importance of clear communication, attention to detail, and timely follow-through in fast-paced environments. My services include: - Ride Monitoring: Track active and upcoming rides, identify delays, and follow up on unaccepted or late-starting rides. - Driver & Vendor Support: Handle inquiries, communicate updates, and document interactions. - Dispatch Operations: Assist with scheduling, ride tracking, and coverage-related follow-ups. - Reporting & Documentation: Maintain accurate records and prepare operational reports. - Administrative Support: Update spreadsheets, CRM systems, and internal tracking tools. Tools: Google Workspace, Google Sheets, Microsoft Excel, Google Calendar, and CRM systems. Why work with me? I am organized, dependable, proactive, and comfortable managing multiple priorities. I communicate professionally in English and Spanish and understand the importance of accurate documentation and timely issue escalation. If you need reliable support with transportation operations, dispatch assistance, or ride monitoring, let's discuss how I can help your team.