Elle C.

Running a coaching or online education business shouldn't mean drowning in the backend. I'm the person who steps in, maps out what's not working, builds the systems that fix it and makes sure everything runs smoothly so you can focus on what you do best. I'm an Operations Manager with 13+ years of experience supporting founders and service-based businesses across remote team leadership, systems implementation, client experience, and day-to-day operations. My most recent role was as Operations Manager for a Queensland-based online coaching school, where I reported directly to the founder and held full responsibility for the operational health of the business. From leading the team and managing contractors, to overhauling internal policies, rebuilding the entire technology stack, and contributing to business planning and cash flow strategy. What I can take off your plate: - Operations management & workflow optimisation - Systems implementation & automation (GHL,Kajabi, Monday CRM, Stripe) - SOP creation & process documentation - Executive & founder support - Client experience & student support systems - Enrolment, booking & payment systems - Remote team coordination & contractor management - Program launch planning & delivery I'm known for being calm under pressure, solutions-focused, and genuinely invested in the businesses I support. I don't just manage tasks. I think strategically about what the business needs and bring structure where there's chaos. What past employers say: "Elle has a grounded, supportive presence that brings ease and flow to behind-the-scenes business operations. Her ability to handle the most complex logistical challenges with ease and assurance is such a gift to an online team." "Elle is a highly capable, proactive, and passionate operations professional, whoever works with her next will be fortunate." — Jenna Ward, Founder, School of Embodied Arts If you're a founder or coach who needs a trusted right hand to bring clarity, structure, and momentum to your business — I'd love to connect.