Victor M.

Operations falling behind? Late reports, scattered paperwork, and processes that live in one person's head. I fix that with KPI dashboards, clear SOPs, and back-office support in English and Spanish. WHY OPERATIONS AND LOGISTICS TEAMS HIRE ME I have worked in operations and logistics since 2013: supervising a 20-agent bilingual support team, building a logistics department from scratch, and running transportation operations. I dispatched for Golden Express starting in 2021, then bought the company and owned it from 2024 through 2025, running 15 flatbed hotshot units and passing the FMCSA New Entrant Safety Audit. I know what the office side of a moving operation needs, because I was the one answering for it. WHAT I DELIVER ✅ KPI reporting: Google Sheets and Excel dashboards built on the data your team already enters ✅ SOPs and onboarding: step-by-step procedures and checklists so work does not depend on one person ✅ Back office: invoices, rate confirmations, BOLs, tracking sheets and customer updates kept current ✅ Logistics coordination: dispatch support, load tracking, driver and broker communication ✅ Bilingual bridge: English-speaking leadership and Spanish-speaking staff, drivers and clients ON UPWORK Rated 5.0 on completed contracts. "highly responsible, pleasant to work with" (client review) HOW I WORK We agree on the workflow, the inputs and what "done" looks like before I start. Native-level English and Spanish. Available 30+ hrs/week, replies within hours. Tell me which report, process or backlog is falling behind. I will tell you straight whether I can fix it and how long it will take.