Pedro V.

Hospitality Operations Consultant with 4+ years of hands-on experience managing restaurants, hotels, and large-scale events across the UK. I provide two levels of service to hospitality businesses: full operational consultancy for owners who need a dedicated consultant managing their operation remotely, and VA and admin support for those who need reliable, professional back-office assistance on a lighter scope. I have independently managed 120-cover restaurant operations, coordinated 700-cover event services at Royal Ascot, Cheltenham Festival, and Twickenham, and supervised F&B operations at Marriott Hotel — appointed as the youngest F&B Supervisor in the hotel. I bring that same operational rigour and attention to detail to every remote client I work with. My expertise is entirely practical — built across real restaurants, hotels, and world-class events rather than a classroom. That means I understand the pressure, the pace, and the reality of hospitality operations from the inside. What I can do for your business: Operational Consultancy ∙ Manage day-to-day operations remotely — suppliers, compliance, rotas, bookings, and reporting ∙ Maintain compliance documentation including food hygiene records, audit checklists, and health & safety logs ∙ Handle supplier correspondence, purchase coordination, and stock control reporting ∙ Build and manage Standard Operating Procedures so your team knows exactly what to do without relying on memory ∙ Deliver a Weekly Operations Report every Friday so you always know exactly what is happening in your business VA & Admin Support ∙ Manage bookings, reservations, and guest communications across platforms including OpenTable, Booking, and Airbnb ∙ Organise email inboxes, calendar management, and administrative reporting ∙ Build and manage staff schedules and rotas ∙ Support day-to-day operations remotely using Microsoft Office, Google Workspace, and Opera PMS I was also a vetted Special Constable with Hampshire Constabulary, where I handled confidential records to police standards. Your business data, guest information, and operational details are handled with absolute discretion and professionalism. Bilingual in English and Portuguese. Available across all time zones. Based in Luang Prabang, Laos — fully equipped for remote work with a fast, reliable setup and a track record of delivering results independently without supervision. If you need someone who understands hospitality from the ground up and can manage your operations remotely with zero hand-holding — let’s talk.