Alyssa Marie E.

I help aviation businesses, travel companies, hospitality providers, and other organizations with operational coordination, customer service, travel support, and administrative tasks. With over 5 years of experience in aviation customer support and hospitality operations, I have developed strong skills in communication, documentation, scheduling, coordination, and managing day-to-day operational activities. My professional background includes working with Lufthansa Services Philippines, where I gained experience in customer service, training coordination, documentation, and administrative support. I also have experience in short-term rental operations in Dubai, supporting guest communication, reservations, scheduling, and daily business activities. **Here's how I can support your business:** ✈️ **Aviation & Travel Support** - Airline reservations and ticketing support - Fare rules interpretation and penalty verification - Travel-related inquiries and customer assistance - Amadeus and Sabre GDS experience - Flight disruption and passenger support 📊 **Operations & Administrative Support** - Workflow and task coordination - Documentation and record management - Data entry and information organization - Email management and professional correspondence - Scheduling and calendar coordination - Operational tracking and follow-ups 📧 **Customer Service & Communication** - Customer inquiries and email support - Professional written communication - Customer issue handling and follow-up - Coordination with internal teams and external contacts 🏡 **Hospitality & Property Support** - Guest communication and reservation management - Booking calendar coordination - Housekeeping and maintenance coordination - Day-to-day short-term rental operations I am organized, detail-oriented, and comfortable working independently. I understand the importance of accuracy, timely communication, confidentiality, and following through on responsibilities. My experience across aviation, customer service, and hospitality allows me to adapt to different business environments and support a variety of operational needs. Whether you need help coordinating daily operations, handling travel-related tasks, organizing administrative processes, or communicating with customers, I bring a dependable and practical approach to every assignment. Let's discuss how I can help your business operate more efficiently.