Abed M.

Hi, I'm Abed. I'm a certified ServiceNow developer, CSA, CAD and CIS-ITSM+, with 5+ years building enterprise platforms. I've also worked as a Full Stack software engineer at Amazon Web Services (AWS) and Capital One, building large scale data pipelines and automations. ON SERVICENOW → Scoped application development: UI Builder, Service Portal, Flow Designer, IntegrationHub, REST integrations and MID Server → Platform health and technical debt: took a federal instance from 2M task records to 500K with automated archiving, and raised platform health to 99% → ITSM, CSM, FSM and SPM implementation, plus governance, process documentation and executive metrics reporting → Now Assist and Claude API: I built an upgrade-readiness scanner that reads business rules and scripts, compares them against out-of-box, and returns AI-generated risk levels and remediation summaries → Delivery controls: sprint dashboards, staged approvals, CI/CD BEYOND THE PLATFORM → AI-assisted engineering. I lead AI delivery across 3+ teams and have run 5+ workshops for 100+ people: prompt libraries, context design, and agent tooling with Claude Code → Automation builds in Make, n8n, Zapier, HubSpot, GoHighLevel, Airtable and ClickUp → Full-stack: React, Vue, Node, TypeScript, Python, Java. Previously Software Engineer II at Amazon and Software Engineer at Capital One. HOW I WORK I tell you what I actually think will happen, including when the answer is "that design won't survive certification" or "you don't need me for this." I document what I build so your team can maintain it without me.