Peace E.

Every customer interaction shapes your business. When inquiries go unanswered, customers don't receive timely support, or follow-ups are missed, it can affect customer trust and lead to lost opportunities. I help businesses provide professional, reliable customer support through phone, email, and chat. I can assist with handling customer inquiries, following up with leads, updating CRM records, responding to messages, and keeping daily operations organized. In my current role as an Engagement Manager, I research potential clients, identify and reach decision-makers, conduct personalized outreach, follow up with leads, maintain CRM records, and support the scheduling of Discovery Calls. This experience has strengthened my communication, organization, lead management, and relationship-building skills. Here's how I can support you and your team: - Customer support via phone, email, and chat - Inbound and outbound calls - Customer inquiries and complaint handling - Email management and follow-ups - CRM updates and contact management - Lead research and qualification - Lead follow-up and appointment setting - Data entry and record keeping - Administrative support and daily task management - Customer communication and relationship building Tools I work with: - GoHighLevel - Intercom - Freshdesk - Slack - Google Workspace - Microsoft Office - Zoom - Calendly I am dependable, detail-oriented, and committed to delivering professional service. I understand the importance of timely communication, accurate records, consistent follow-ups, and treating every customer with respect. If you're looking for someone to support your customers, manage inquiries, follow up with leads, and help keep your business operations organized, I'd love to hear from you. Send me a message, and let's discuss how I can support you and your team.