Mark Khelle M.

I am a Customer Service Representative III with extensive experience in Provider Services within the healthcare industry. I specialize in supporting providers through phone and chat channels, handling claims inquiries, benefits verification, authorizations, billing concerns, and issue resolution with accuracy and professionalism. Currently supporting ROM‑EAST operations under an Agile environment, I am well‑versed in fast‑paced workflows that require strong attention to detail, compliance with healthcare policies, and excellent communication skills. I consistently deliver clear, reliable support while ensuring a positive experience for providers and stakeholders. With strong knowledge of ICD‑10/CPT basics, claims workflows, payment disputes, and documentation standards, I help healthcare providers navigate complex processes efficiently. I’m reliable, organized, and committed to delivering clear, professional support—making me a strong fit for Healthcare Virtual Assistant, Claims Analyst, or Provider Relations roles. Core Skills: -Provider Services Support -Customer Service (Phone & Chat) -Claims & Appeals Review -Benefits Verification & Eligibility -Authorizations & Pre‑Certification -Billing & Payment Inquiries -ICD‑10 / CPT Knowledge -Healthcare Compliance & Policy Review -Documentation & Case Notes -Agile & High‑Volume Workflows -Professional Communication Availability Open to part‑time or full‑time remote opportunities, task‑based work, long‑term healthcare support, or customer service projects.