Malvin D.

-Monitored chargeback alert platforms, including Ethoca and Verifi, and processed timely refunds for eligible transactions to prevent formal chargeback disputes. -Managed and maintained accurate chargeback alerts, transaction records, and case information within internal systems. -Prepared, organized, and uploaded required transaction documentation, supporting evidence, and prevention reports to ensure compliance with internal procedures. -Reviewed and verified transaction details, customer information, and alert records to maintain data accuracy, consistency, and completeness. -Updated case statuses, refund outcomes, and chargeback prevention metrics to ensure accurate reporting and effective monitoring. -Utilized CRM and payment processor systems to locate customer cases, review transaction histories, verify subscription details, and cancel subscriptions when necessary. -Identified and addressed potential chargeback risks by responding promptly to alerts and taking appropriate preventive actions. -Maintained organized records and accurate system documentation to support efficient case management and minimize chargeback-related financial losses.