Candela D.

I specialize in managing vacation rental operations, guest communication, and reservation systems to ensure smooth day-to-day performance and high conversion rates. Currently, I manage 4 cabins, handling the full reservation cycle from initial inquiry to confirmed booking and check-in. I communicate with guests in both Spanish and English across multiple channels, ensuring fast response times and a seamless experience. My work includes: * Managing booking inquiries and converting leads into confirmed reservations * Handling guest communication via messaging platforms, email, and phone * Coordinating check-ins, arrival details, and guest instructions * Resolving issues and following up until full resolution * Coordinating with cleaning and operations teams * Tracking bookings, availability, and operational details using spreadsheets and digital tools I am highly organized, detail-oriented, and comfortable managing multiple conversations and tasks at once without losing accuracy. I understand that speed and clarity in communication directly impact bookings and revenue, and I prioritize both in my work. I am also experienced in using digital tools and can quickly adapt to platforms such as channel managers, CRM systems, and property management tools. If you're looking for someone reliable who can handle reservations, guest communication, and operational coordination with minimal supervision, I can help.