Stephanie G.
Customer Service & Tech Support | Call Center Management
I have over 12 years of experience in customer service, specializing in chat and phone interactions. My expertise lies in managing customer queries efficiently, ensuring accurate and timely responses that enhance satisfaction. I leverage strong communication skills and conflict resolution techniques to effectively address concerns, transforming challenges into opportunities for client engagement. My multitasking ability allows me to handle multiple systems seamlessly while maintaining a high level of customer support. I thrive in fast-paced environments, consistently delivering results and fostering positive relationships. If you're looking for a reliable, empathetic professional who can elevate your customer service experience, let's connect to discuss how I can contribute to your team's success.
Earnings and projects
Last 6 months ÷ 5.8 months active (since May 2026)
Last 6 months: $17k
Billed in all: $17,856$18k
$5.7k in the last 6 months
Across 5 contracts
Across 6 contracts
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 10
Rarest: top 2% in Outbound Call, of 1,218. Ranked by MRR among everyone on Upwork with the skill.
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- Customer Success Services40 freelancers · 🇺🇸 #2Top 5%🇺🇸#2 of 7
- Customer Support Services36 freelancers · 🇺🇸 #2Top 6%🇺🇸#2 of 6
- #22Outbound Call1,218 freelancers · 🇺🇸 #9Top 2%🇺🇸#9 of 65
- #36BPO Call Center1,567 freelancers · 🇺🇸 #6Top 2%🇺🇸#6 of 42
- #36Call Center Management1,271 freelancers · 🇺🇸 #6Top 3%🇺🇸#6 of 112
- #117Customer Satisfaction3,986 freelancers · 🇺🇸 #16Top 3%🇺🇸#16 of 240
- #120Phone Support5,089 freelancers · 🇺🇸 #11Top 2%🇺🇸#11 of 279