Ivan Antonio O.
Customer Service Specialist | Spanish | English | Multichannel Support
Bilingual (English | Spanish) Customer Service Specialist with 9+ years of experience and a strong focus on International Client Management. My background in the luxury hospitality industry, particularly in cruise lines, has trained me to deliver premium service to multicultural clients, ensuring satisfaction and loyalty in dynamic, high-demand environments. Skilled in chat, email, and phone support, I bring strong communication skills, empathy, customer satisfaction expertise, patience, professionalism and problem-solving abilities.
Earnings and projects
Last 6 months ÷ 5.6 months active (since May 2026)
Last 6 months: $7.8k
Billed in all: $8,312$8.3k
Earnings, last 30 days
Skill rankings: Top 6% in Cultural Adaptation
Ranked by MRR among everyone on Upwork with the skill.
- #20Cultural Adaptation324 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 4
- #59Hospitality & Tourism814 freelancers · 🇭🇳 #1Top 7%🇭🇳#1 of 3
- #90Problem Resolution837 freelancers · 🇭🇳 #5Top 11%🇭🇳#5 of 14
- #270Spanish3,288 freelancers · 🇭🇳 #15Top 8%🇭🇳#15 of 68
- #707Phone Support5,089 freelancers · 🇭🇳 #7Top 14%🇭🇳#7 of 37
- #849CRM Software8,314 freelancers · 🇭🇳 #12Top 10%🇭🇳#12 of 62
- #1,436Online Chat Support11,527 freelancers · 🇭🇳 #15Top 12%🇭🇳#15 of 94
- #1,773Email Support14,954 freelancers · 🇭🇳 #22Top 12%🇭🇳#22 of 110