Biola A.

I’m a versatile professional with 15+ years of experience across Event Planning and Coordination, Finance, Customer Service and Business Operations, alongside hands-on experience in AI Training, Data Annotation, LLM Evaluation and Quality Assurance. My background combines strong organisation, communication and client management skills with the analytical thinking and attention to detail required for AI and data projects. I’m reliable, adaptable and comfortable working independently, managing deadlines and following detailed project requirements. AI TRAINING, DATA ANNOTATION & QUALITY ASSURANCE I have practical experience supporting AI training and evaluation projects involving RLHF, comparative response evaluation, prompt testing, data annotation, transcription and dataset quality assurance. I evaluate AI-generated responses for accuracy, relevance, instruction-following, reasoning, completeness, safety and overall quality. My work involves applying detailed rubrics, comparing model outputs, identifying errors and inconsistencies, handling ambiguous cases and providing clear, evidence-based feedback. My experience includes AI/LLM evaluation, RLHF, data annotation and labelling, prompt testing, rubric-based scoring, dataset QA, transcription, text, audio and video annotation, error identification and quality control. EVENT PLANNING & COORDINATION For over 14 years, I have managed my own events business, planning and coordinating events from initial consultation through to final delivery. My responsibilities include client consultations, supplier and venue coordination, budgeting, scheduling, logistics, event styling, setup management and on the day coordination. I am experienced in managing multiple priorities, working under pressure and responding quickly to unexpected changes while maintaining a high standard of service. Running an events business has developed my project management, organisation, negotiation, problem-solving and client relationship skills. FINANCE & ADMINISTRATION I also have professional experience as a Finance Officer, handling financial and administrative responsibilities where accuracy, organisation and confidentiality are essential. My experience includes invoices, payments, expenses, reconciliation, spreadsheets, financial records and general administrative support. I am highly detail-oriented and understand the importance of maintaining accurate records and identifying discrepancies before they become larger issues. CUSTOMER SERVICE & CLIENT SUPPORT Customer service has been central to my career. I have extensive experience communicating with customers, understanding their requirements, managing expectations, answering enquiries and resolving problems professionally. I am confident communicating through email, chat and telephone and understand the importance of listening carefully, communicating clearly and providing practical solutions. Running my own business has also given me valuable experience in building long-term client relationships and delivering service that encourages repeat business and referrals. WHAT I BRING TO YOUR PROJECT I offer a combination of analytical ability, business experience and strong people skills. My strengths include attention to detail, quality assurance, project coordination, customer service, financial administration, problem-solving, time management and clear written communication. Whether you need support with AI training, data annotation, LLM evaluation, quality assurance, event coordination, finance, customer service or business operations, I bring professionalism, reliability and a strong commitment to delivering high-quality work.