Alejandra D.

I am a Trilingual Quality and Training Analyst with experience in Learning & Development, Quality Assurance, and customer experience operations across multilingual environments (English, Spanish, and Portuguese). My background combines education, training design, quality monitoring, and performance improvement within fast-paced international companies. I have worked across content moderation, customer service, QA analysis, and training delivery, which has given me a strong understanding of how to evaluate performance, identify gaps, and implement solutions that improve both learning outcomes and service quality. I specialize in: • Training design and delivery for multilingual teams • Quality monitoring and performance evaluation • Onboarding and continuous learning programs • Process improvement and feedback analysis I am passionate about turning data, observation, and communication into actionable improvements that enhance both employee performance and customer experience.