Silvia Patricia N.

Customer & Technical Support | SaaS | APIs | Troubleshooting

Hi! I work in technical support and customer support, mostly with SaaS platforms and VoIP systems. I’ve been doing this for several years, helping customers solve issues through chat, email, tickets, and sometimes calls. I’m used to troubleshooting step by step, checking logs, working with APIs, and figuring out what’s really causing the problem. If needed, I also work with engineering teams to get things fixed. I can help with: • Customer support (chat, email, tickets) • Technical troubleshooting • VoIP and basic networking issues • API-related issues • Documentation and FAQs I try to keep things simple, clear, and helpful for the customer. I’m organized, reliable, and available to start right away.