Sarika Kumra K.

I’m a Customer Experience and Operations specialist with 10+ years of experience helping companies streamline support operations, implement contact center solutions, and improve customer journeys. I specialize in setting up and optimizing platforms like Talkdesk, Dialpad, and CRM systems to ensure smooth workflows, better response times, and improved customer satisfaction. What I can help you with: Contact center setup and implementation (Talkdesk, Dialpad) Call flow design (IVR, routing, queues) CRM integration and workflow automation Customer support process optimization QA and performance improvement for support teams In my previous roles, I have: Led system rollouts and onboarding for enterprise tools Improved operational efficiency through automation and process redesign Worked closely with cross-functional teams to deliver scalable solutions I focus on practical, hands-on solutions—not just strategy—so you get results quickly. If you need help setting up or improving your customer support systems, I’d be happy to work with you.