April L.

I have been in the healthcare industry for 13 years with 4 years' experience as a claims analyst where we provide the claims status to the providers whether its been processed, paid or denied. I also review the claim denial if it was processed correctly (ex. auth denial, timely filing or contract dispute). I have been a Quality Analyst for 7 years for Patient Access for Front End where I review the agents work if they followed the process correctly, example if the patient's demographics were entered correctly, if required documents were obtained, and Authorization process has been followed.