Sasha C.

I help founder-led marketing agencies, creative & digital teams, service businesses and startups scale without operational chaos. With 15+ years across agency and enterprise environments, I build the workflows, SOPs, project systems and delivery processes that keep teams aligned, clients happy and work moving; without everything depending on the founder. In my recent fractional fulfillment leadership role with a US-based local marketing agency, I cut client onboarding, local/map optimization, website delivery and social media execution from 10 - 15 days to under 3 days, by rebuilding the SOPs supported by Wrike/ClickUp workflows. Earlier in my career, I've led 50+ member teams and multimillion-dollar client portfolios across BFSI, B2B, automotive, telecom and technology. If work is moving but still needs constant follow-up; if onboarding, handoffs or approvals take longer than they should, or your SOPs live in people's heads instead of on paper; that's the gap I get brought in to close. HOW I CAN HELP: Marketing & Agency Operations - • Marketing operations and project management • Agency workflow and delivery optimization • Cross-functional team coordination • Resource, workload and deadline management • Client delivery, fulfillment and quality assurance Process & Systems - • SOP creation, documentation and implementation • Templates, checklists and repeatable workflows • Client onboarding and fulfillment workflows • PM system setup, cleanup and optimization • Team training and process adoption Marketing Execution - • Website, SEO/local SEO, content and social media workflows • Campaign and GTM project management • Client communication, reporting and stakeholder management Tools: Wrike (advanced/expert-level - governance, visibility, delivery workflows) | ClickUp (hands-on - fulfillment, task management, ownership tracking) | GoHighLevel (GHL) | Claude + ChatGPT - I build Claude Projects, Skills and purpose-built prompts that turn recurring SOP-writing, reporting and admin work into reusable systems, not one-off tasks. I don't just document a process and walk away - I build it, test it, refine it, and train the team to follow it. I work best with founders, agency owners and marketing leaders who've reached the point where growth is exposing gaps in their operational infrastructure. If your agency or marketing team is growing faster than its processes can keep up, let's talk.