Wendell B.

From my early days in the BPO industry to becoming a GoHighLevel (GHL) Specialist, my career has been defined by one mission: helping businesses move faster and stay organized. With over 5 years of experience in customer operations and leadership, I’ve transitioned from managing teams of 16 to building the automated systems that allow businesses to scale without the overwhelm. I specialize in bridging the gap between technical automation and human communication. Whether it’s building a high-converting funnel from scratch or managing outbound calls to qualify leads, I ensure that your business never misses a beat—or a lead. What sets me apart? I bring the "Team Leader" mindset to every project. I don't just set up a chatbot or a pipeline; I look at your entire operation to see how we can increase response rates and book more calls. I understand that in industries like Real Estate and Home Services, speed is everything. I build the systems that make sure you are always the first to respond. My Core Expertise: → GoHighLevel (GHL) Mastery: Full system builds including domains, funnels, pipelines, calendars, and Meta integrations. → Workflow Automation: Designing chatbots and automated follow-up sequences that turn cold leads into booked appointments. → Operations & Lead Management: Inbound/outbound communication, lead nurturing, and CRM organization (Podio, CallRail, RingCentral). → Executive Support: Inbox management, calendar scheduling, and daily task tracking using Trello and Google Workspace. → Strategic Leadership: Drawing from 5 years of BPO experience to provide reporting, planning, and process execution. The Results for My Clients: → Increased Efficiency: Manual tasks are replaced by automated workflows, saving hours of admin time. → Higher Conversion: Improved follow-up messaging and speed-to-lead lead to higher response rates and more revenue. → 100% Reliability: With a dedicated home office, power backups, and a noise-canceling setup, I provide uninterrupted support you can count on. → Scalable Systems: Organized CRMs that make it easy for your team to manage growth without the chaos. I am a proactive partner who thrives under pressure and is always looking for ways to improve your bottom line. If you’re looking for a "trusted right hand" to handle the technical heavy lifting and day-to-day operations, let’s connect.