Zeinabou O.

Virtual Assistant |Customer Service | Accounting| Marketing B2B-B2C

Hi, I'm Zeina a Virtual Assistant with 5 years of experience in marketing, operations, accounting, and customer-facing roles. If your business is looking for someone who keeps things moving, builds real customer connections, and actually takes initiative you've found her. I don't just check off tasks. I take ownership, stay two steps ahead, and constantly look for ways to make your workflows leaner and your customers happier. Here's what I can do for your business: Whether you need a reliable front line for your customers, a numbers person who keeps your finances accurate, or a behind-the-scenes operator who keeps everything in order, I bring it all without missing a beat. 📩 Customer Support: Professional email & live chat handling, order management, dispute resolution, and escalation management 🛒 E-commerce & CRM: Platform management, data integrity, and end-to-end customer lifecycle support 📈 Sales Support: Lead nurturing, client follow-ups, pipeline tracking, and CRM maintenance 📊 Marketing Support: Content scheduling, data entry, and performance reporting 🧾 Accounting & Finance: Invoicing, expense tracking, bookkeeping support, financial data entry, and basic reporting 🗂️ Admin & Operations: Process documentation, spreadsheet management, workflow streamlining, and operational improvements Tools in my toolkit: Zendesk · Slack · Shopify · Salesforce · Google Workspace · Microsoft Office · Meta Business Suite · QuickBooks Open to full-time, part-time, or project-based opportunities. Ready to bring more efficiency, accuracy, and care to your team? Let's connect.