Brianna B.

I help healthcare, behavioral health, consulting, coaching, and service businesses organize complex information into clear content, AI-ready knowledge, practical workflows, and usable AI solutions. I bring 18+ years of experience across healthcare, clinical support, public safety, psychology, operations, marketing, and AI. My background includes Medical Assistant work, healthcare administration, patient communication, crisis response, law enforcement, staff education, marketing, and psychology with a clinical counseling focus. I also work with Microsoft Foundry, Azure AI, generative AI, AI agents, RAG, knowledge bases, responsible AI, workflow design, and AI implementation. ### AI Knowledge Base & RAG Support * Organize PDFs, transcripts, SOPs, articles, and training materials * Clean, categorize, tag, and structure content * Prepare content for RAG and AI assistants * Identify duplicate, outdated, conflicting, or missing information * Create FAQs, reference guides, and knowledge documentation ### Microsoft Foundry & AI Agent Support * AI use-case and workflow mapping * Agent instructions, roles, behaviors, and constraints * Prompt and system instruction design * Knowledge grounding and retrieval planning * Human approval and escalation points * Agent testing and evaluation * Responsible AI and governance documentation * Content Understanding use cases * Basic SDK, API, endpoint, authentication, and deployment concepts I can help define: * What the AI should do * What information it should use * What should remain human-controlled * Where approvals and escalation belong * How to test whether the AI is useful ### AI Implementation & Adoption * Current-state and future-state workflow mapping * AI use-case identification * Process and task analysis * Human-in-the-loop workflow design * AI adoption and staff communications * Training and support documentation * AI inventory and accountability documentation **Clarify the problem first. Then decide where AI belongs.** ### Healthcare & Behavioral Health Content * Patient education * Mental health and behavioral health articles * Healthcare blogs and website copy * Resource guides * Staff training content * Workflow documentation * Email campaigns * Healthcare communication ### AI Video & Digital Content Through AIaTWIN, I create: * AI avatar and digital presenter scripts * HeyGen video content * Educational and onboarding videos * Healthcare education videos * Promotional and short-form scripts * Scalable digital content ### Messaging & Business Communication * Offer clarification * Website and landing-page copy * LinkedIn and social content * Email and outreach messaging * Follow-up sequences * Customer journey messaging My advantage is the combination of **healthcare, psychology, operations, communication, and AI**. I understand the technology, but I also understand the people, workflows, risks, and communication around it. If you need help with an AI assistant, knowledge base, RAG preparation, Microsoft Foundry project, healthcare content, AI training, or workflow documentation, send me your project details.