Tarah Y.

I am a short-term-rental operations and customer-experience professional with more than 10 years of experience in hospitality, furnished housing, residential operations, and luxury client service. Through my work with Kasa Living and Landing, I supported operations across more than 90 furnished and short-term-rental residences. I have managed guest communication, reservations, access issues, smart-lock troubleshooting, connectivity concerns, housekeeping, maintenance, vendor coordination, billing questions, unit readiness, service recovery, and post-stay follow-up. I can help you with: • Airbnb and short-term-rental guest communication • Booking, check-in, stay, and check-out support • Smart-lock, access, Wi-Fi, and property troubleshooting • Cleaner, maintenance, and vendor coordination • Turnover scheduling and property-readiness tracking • Guest complaints, escalations, and service recovery • Listing details, house rules, guidebooks, and FAQs • SOPs, checklists, templates, and escalation procedures • CRM, ticketing, communication logs, and case follow-up • Team onboarding and operational documentation • Workflow audits and process improvement • Remote portfolio and property-operations support I have also managed escalated customer service across a portfolio of more than 500 residential units, giving me the experience to stay organized, communicate calmly, prioritize emergencies, and coordinate multiple stakeholders simultaneously. My approach is proactive rather than reactive. I look for recurring issues, document the root cause, clarify ownership, and create systems that help prevent the same problem from happening again. I am an excellent fit for individual Airbnb hosts, co-hosts, property-management companies, furnished-housing operators, and growing short-term-rental portfolios that need dependable operational support without constant supervision. Send me your property count, market, current technology, and biggest operational challenge. I will help you identify the gaps and build a smoother guest and property-management operation.