Gilbert C.

NOTE: I have a very quiet home office. I am a Senior Operations & Service Coordinator with over 17 years of experience in service operations, technical coordination, and customer support. My expertise includes end-to-end job management such as scheduling, dispatch, and HVAC system design support. I also have experience in customer onboarding and technical support with Microsoft, where I developed strong skills in understanding client needs, managing workflows, and delivering effective solutions in a structured environment. I focus on optimizing workflows and improving process efficiency to ensure accurate and timely project delivery across various markets. By combining operational execution with technical involvement, I’m able to maintain high service quality while addressing complex client requirements. My strong organizational skills and attention to detail allow me to manage multiple tasks effectively while ensuring high customer satisfaction. If you need a professional who can streamline operations and provide reliable support, I’d be glad to discuss how I can contribute to your project’s success. Celsius Air & Infiniti Air & Solar HVAC – Key Responsibilities: ( Perth, Australia ) (9 Years of Experience) Managed high-volume inbound service requests with strong response times and customer satisfaction Coordinated daily scheduling and dispatch of technicians (residential & commercial) Prepared quotes, invoices, and purchase orders using Simpro Maintained accurate job tracking, reporting, and documentation across dual-brand operations Liaised with clients, builders, suppliers, warranty agents, service technicians, property managers Produced detailed technical service reports with findings and recommendations Designed ducted reverse cycle HVAC systems using Plandroid (layouts, airflow, configurations) Interpreted architectural plans into practical HVAC solutions Supported tenders through technical documentation and system designs Managed warranty claims, follow-ups, and resolution tracking Microsoft – Key Responsibilities: ( North America ) (8 Years of Experience) Led customer service teams and managed daily operational performance Conducted training, coaching, and onboarding programs Handled escalations and complex customer issues Monitored KPIs and performed quality audits Collaborated with global teams to maintain service standards