Michael S.

I help businesses increase revenue, improve customer satisfaction, and reduce churn through proven Customer Success, Customer Support, and Sales strategies. With 10+ years of experience in Customer Service, Account Management, and B2B Sales, I specialize in managing the full customer lifecycle—from lead generation and appointment setting to onboarding, support, retention, and upselling. I consistently deliver 200%+ of targets by combining strong communication, problem-solving, and a results-driven approach. What I can help you with: ✔ Customer Support (Email, Chat, Phone Support) ✔ Customer Success & Account Management ✔ Retention & Renewals (Churn Reduction, Save Strategies) ✔ Sales & Upselling / Cross-selling ✔ Lead Generation & Appointment Setting ✔ Virtual Assistant (Admin Support, Data Entry, CRM Management) ✔ Inbox & Ticket Management (Zendesk, HubSpot, Salesforce) I’m experienced in handling high-volume support, escalations, and cancellation requests, turning difficult situations into positive outcomes. I use tools like HubSpot, Salesforce, Zendesk, Slack, and AI tools to improve efficiency and response time. If you need a reliable remote professional who can deliver results in Customer Support, Sales, or Virtual Assistance, I’m ready to help your business grow.