Cindy C.

Keeping a business organized behind the scenes is what I do best. Over the past 5+ years I’ve supported U.S. and Canadian businesses by coordinating technicians, managing high-volume customer communication, maintaining CRM systems, scheduling appointments, training virtual assistants, and ensuring daily operations run smoothly. Here’s what I can help with: ✔️Dispatching and scheduling field technicians ✔ Managing 200+ inbound/outbound calls daily ✔ Customer communication from first contact to job completion ✔ CRM management (Jobber, Workiz, Monday, Prime Follow Up) ✔ Appointment scheduling ✔ Estimates and invoicing ✔ Lead follow-up ✔ Administrative support ✔ Email management ✔ Training new Virtual Assistants ✔ Process organization ✔ Remote team communication I thrive in fast-paced environments where priorities change quickly. Managing high call volumes, coordinating multiple technicians, keeping customers informed, and making sure every job moves forward are all part of my daily workflow.