Felipe B.
Customer Service & Tech Support | Zendesk, Customer Support Services
I excel in delivering exceptional customer support with over 7 years of experience across various client services, technical support, and account management roles. My expertise in managing high-volume inquiries and resolving issues efficiently has allowed me to foster strong relationships with clients. I am Zendesk Certified and skilled in ticket-based support and account troubleshooting. My ability to communicate clearly and solve problems effectively has been essential in providing reliable customer experiences, even in fast-paced environments. I’m not just about answering queries; I focus on retention and ensuring clients feel valued. If you need a seasoned professional who understands customer dynamics and delivers results, I am here to help enhance your support operations. Let's discuss how I can contribute to your team's success.
Earnings and projects
Last 6 months ÷ 3.4 months active (since Jul 2026)
Read daily since Nov 5, under 30 days
Billed in all: $14,403$14k
Earnings, last 30 days
Tracked from Nov 5, 2026.
Skill rankings: Top 0.96% in Phone Communication
Top 1% in 2 of 11 skills, ranked by MRR among everyone on Upwork with the skill.
- Bullhorn51 freelancers · 🇺🇸 #2Top 4%🇺🇸#2 of 8
- Techno174 freelancers · 🇺🇸 #3Top 2%🇺🇸#3 of 17
- #9Product Onboarding227 freelancers · 🇺🇸 #3Top 4%🇺🇸#3 of 28
- #25Customer Engagement1,530 freelancers · 🇺🇸 #8Top 2%🇺🇸#8 of 208
- #29Customer Onboarding1,245 freelancers · 🇺🇸 #7Top 2%🇺🇸#7 of 178
- #36Spanish3,288 freelancers · 🇺🇸 #5Top 1%🇺🇸#5 of 306
- #58Customer Retention2,511 freelancers · 🇺🇸 #19Top 2%🇺🇸#19 of 257
- #63Phone Communication6,538 freelancers · 🇺🇸 #31Top 0.96%🇺🇸#31 of 590