Nauman K.

I’m a customer support and operations specialist with 10+ years of experience building, scaling, and optimizing support teams across global markets. I lead multilingual support operations across four regions and manage teams of 50+ professionals across Pakistan, Egypt, El Salvador, and the Philippines. I specialize in: ✔ Customer Support (Email, Chat, Escalations) ✔ Technical Support ✔ Customer Success & Retention ✔ Order Management & Billing Support ✔ SOP Creation & Process Optimization ✔ Team Hiring, Training & Workforce Planning ✔ QA & Customer Experience Improvement I’m also PMI certified and hold a Six Sigma Yellow Belt, which strengthens my ability to improve workflows, optimize processes, and scale operations efficiently.