Jessica S.
Technical Support| Customer Service/Experience Customer Success
I specialize in delivering top-notch technical support and customer success with over 8 years of experience in the technology, warehouse , logistics and staffing industries. My expertise lies in troubleshooting complex issues and providing exceptional support through email and live chat, ensuring customer satisfaction at every turn. I am proficient in utilizing industry-standard tools such as Salesforce, Zendesk, ServiceNow, and JIRA to streamline operations and enhance communication. I have a proven track record of resolving technical challenges, enabling teams to focus on their core objectives. If you are seeking a reliable partner to enhance your customer support operations or tackle technical hurdles, I am here to help. Let’s discuss how I can contribute to your project and drive success together.
Earnings and projects
Last 6 months ÷ 3.4 months active (since Jul 2026)
Last 6 months: $8.3k
Billed in all: $9,274$9.3k
$4.2k in the last 6 months
Across 5 contracts
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Community Management
Ranked by MRR among everyone on Upwork with the skill.
- #39Server1,052 freelancers · 🇺🇸 #12Top 4%🇺🇸#12 of 126
- #82Customer Onboarding1,245 freelancers · 🇺🇸 #16Top 7%🇺🇸#16 of 178
- #89Technical Project Management1,684 freelancers · 🇺🇸 #31Top 5%🇺🇸#31 of 271
- #90Community Management2,973 freelancers · 🇺🇸 #21Top 3%🇺🇸#21 of 260
- #201Jira3,199 freelancers · 🇺🇸 #49Top 6%🇺🇸#49 of 465
- #222Phone Communication6,538 freelancers · 🇺🇸 #66Top 3%🇺🇸#66 of 590
- #284Salesforce3,758 freelancers · 🇺🇸 #83Top 8%🇺🇸#83 of 821
- #313Zendesk5,908 freelancers · 🇺🇸 #37Top 5%🇺🇸#37 of 369