Kevin Alexander R.

Versatile professional with 5+ years of experience in customer service, sales, training, and quality analysis. Skilled in generating and managing leads, setting appointments, and delivering exceptional customer support across diverse industries. Proven success in strengthening client relationships, coaching teams, and driving measurable performance improvements. Recognized as the first Quality Analyst at Groupon Guatemala, where I established service quality standards and optimized campaign success. Adept at problem‑solving, bilingual communication (EN/ES), and achieving results in fast‑paced, dynamic environments.