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James Arce  O.
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James Arce O.

Dispatcher for HVAC, Electric, & Plumbing | Customer Service | SDR

I have six years of experience in customer service, appointment setting, and technical support, consistently delivering exceptional results across various roles. My expertise includes resolving complex issues, managing client relationships, and improving operational efficiency. I thrive in fast-paced environments where strong communication skills and adaptability are essential. I have successfully led teams, optimized processes, and contributed to customer satisfaction across diverse sectors. If you're seeking a reliable professional who can enhance your support operations and drive client engagement, I would love to discuss your project. Let's collaborate to achieve your goals and elevate your customer experience.

🇵🇭Roxas City, Philippines$10/hr100% JSSSince May 2026

Earnings and projects

MRR
$1k

Last 6 months ÷ 5.2 months active (since Jun 2026)

World#47,773 / 412k
🇵🇭Country#8,882 / 56.3k
Revenue, last 30 days
$1.2k

Last 6 months: $5.3k

World#36,607 / 412k
🇵🇭Country#6,815 / 56.3k
Total earnings
$5.3k

Billed in all: $5.6k

World#249,003 / 412k
🇵🇭Country#39,046 / 56.3k
Per project
$5.3k

$5.3k in the last 6 months

World#32,540 / 412k
🇵🇭Country#7,727 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$5.6k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$4k$5k$6kOct 8Oct 23Nov 7

Skill rankings: Top 14% in Lead Qualification

Ranked by MRR among everyone on Upwork with the skill.

  1. #11Customer Support Services36 freelancers · 🇵🇭 #4Top 31%
  2. #13Customer Success Services40 freelancers · 🇵🇭 #4Top 33%
  3. #45Dispatch & Tracking Solutions LETS244 freelancers · 🇵🇭 #18Top 18%
  4. #92Lead Qualification671 freelancers · 🇵🇭 #25Top 14%
  5. #142Problem Resolution837 freelancers · 🇵🇭 #38Top 17%
  6. #216Outbound Call1,218 freelancers · 🇵🇭 #120Top 18%
  7. #506Slack3,033 freelancers · 🇵🇭 #197Top 17%
  8. #520Customer Retention2,511 freelancers · 🇵🇭 #212Top 21%