James Arce O.
Dispatcher for HVAC, Electric, & Plumbing | Customer Service | SDR
I have six years of experience in customer service, appointment setting, and technical support, consistently delivering exceptional results across various roles. My expertise includes resolving complex issues, managing client relationships, and improving operational efficiency. I thrive in fast-paced environments where strong communication skills and adaptability are essential. I have successfully led teams, optimized processes, and contributed to customer satisfaction across diverse sectors. If you're seeking a reliable professional who can enhance your support operations and drive client engagement, I would love to discuss your project. Let's collaborate to achieve your goals and elevate your customer experience.
Earnings and projects
Last 6 months ÷ 5.2 months active (since Jun 2026)
Last 6 months: $5.3k
Billed in all: $5,619$5.6k
$5.3k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 14% in Lead Qualification
Ranked by MRR among everyone on Upwork with the skill.
- #11Customer Support Services36 freelancers · 🇵🇭 #4Top 31%🇵🇭#4 of 18
- #13Customer Success Services40 freelancers · 🇵🇭 #4Top 33%🇵🇭#4 of 20
- #45Dispatch & Tracking Solutions LETS244 freelancers · 🇵🇭 #18Top 18%🇵🇭#18 of 100
- #92Lead Qualification671 freelancers · 🇵🇭 #25Top 14%🇵🇭#25 of 141
- #142Problem Resolution837 freelancers · 🇵🇭 #38Top 17%🇵🇭#38 of 208
- #216Outbound Call1,218 freelancers · 🇵🇭 #120Top 18%🇵🇭#120 of 657
- #506Slack3,033 freelancers · 🇵🇭 #197Top 17%🇵🇭#197 of 1,188
- #520Customer Retention2,511 freelancers · 🇵🇭 #212Top 21%🇵🇭#212 of 941