Madalina I.

I’m a Technical Product Manager and Technical Support Specialist with more than 5 years of experience working in customer-facing and technical roles, currently at Microsoft. My background combines technical support, customer communication, troubleshooting, and product-focused collaboration in fast-paced international environments. Before my current role, I worked as a Support & Escalation Engineer, where I handled complex technical issues, customer escalations, and high-priority support cases while consistently maintaining high customer satisfaction scores. One of my strongest skills is translating complex technical concepts into clear, approachable communication and creating a smooth and supportive customer experience. I enjoy working closely with customers, solving problems, improving processes, and helping users feel confident while using a product or service. I’m highly adaptable, organized, and comfortable collaborating remotely with international teams across different time zones. My experience includes technical support, customer onboarding, troubleshooting, documentation, SaaS environments, and customer-facing communication. I’m always eager to learn, take initiative, and contribute to projects where communication, problem-solving, and user experience truly matter.