Ahmed O.

I help businesses deliver faster, more consistent customer support, and I’m also trained to spot why quality slips and fix it. I’ve spent 4 years in customer support and quality assurance for North American clients, including leading QA for a support team. That means I don’t just answer tickets well, I know what great support looks like and how to keep it that way. What I can do for you: Live chat, email, phone and ticket/help desk support Support quality reviews, feedback and agent coaching Performance dashboards and reporting to track support quality Process improvement and documentation (SOPs, knowledge base) Why work with me: Available for US/Canada time zones Experience with Zendesk, Intercom, Amazon, ...ETC and Excel Certified in Lean principles and Data Quality Management Message me with your support volume and tools, and I’ll tell you how I’d handle it