Ramiro I.

I am a Software Engineer and Full-Stack Developer who brings a unique edge to the table: the analytical rigor of an engineer combined with the elite communication skills of a customer success expert. Why Work With Me? • Technical Problem Solver: As a Software Engineer, I don't just report issues; I analyze them. I can assist with technical documentation and bug fixes, bridging the gap between your users and your dev team. • Bilingual Professional: I am a native Spanish speaker with professional proficiency in English, capable of managing global accounts and delivering clear, actionable solutions. • Elite Client Success: With experience in high-volume support for global companies like Walmart, I excel at translating complex technical jargon into clear, actionable solutions. I maintain a world-class client experience even during high-pressure situations. • High-Volume Support Expert: Having worked in fast-paced chat support environments for global retail giants like Walmart, I excel at managing complex client relationships and professional documentation.