Venus C.

I provide customer support in Spanish and English through email, chat, and phone, helping businesses manage customer inquiries, resolve issues, assist with orders, and maintain clear communication. My background combines professional customer service, sales, and hands-on experience running small businesses. At TELUS Mobility, I assisted customers with billing inquiries, mobile and internet services, plan options, sales, and basic technical troubleshooting. I also used internal customer management systems to review account information and document interactions. In my previous Upwork role as a Sales Closer & Account Manager, I worked with a business selling custom promotional products, including tents, banners, and displays. I communicated with new and returning customers, answered product questions, followed up on inquiries, and assisted with orders through Shopify. Beyond my professional roles, I've managed my own businesses in hospitality and online fashion retail. This gave me firsthand experience handling Instagram inquiries, organizing reservations, communicating with potential buyers, and managing customer follow-ups. I also supported appointment scheduling for a nutrition professional in Costa Rica. How I can support your business: - Email, chat, phone, and Instagram customer support - Customer inquiries, issue resolution, and follow-ups - Shopify order assistance and product-related questions - Appointment scheduling and lead follow-up - Sales support and customer relationship management - Customer records and administrative organization Tools I've worked with: Shopify, internal CRM systems, Excel, Google Calendar, Gmail, Slack, Loom, and Meta Business Suite. I also use ChatGPT and Claude to help draft communication templates, organize information, and improve workflows, while personally reviewing the final work. What I value most in customer service is understanding the person behind each question, communicating clearly, and making sure customers receive the attention they need. I bring both corporate customer service experience and the perspective of someone who has managed customer relationships in her own businesses. If you're looking for reliable, thoughtful support for your customers and daily operations, I'd be happy to learn more about your business.