Josefina B.

I'm a reliable and detail-oriented Transcriptionist and Virtual Administrative Assistant with a strong background in Customer Service, Data Entry and Debt Settlement support. I have more than 4 years of experience supporting clients, managing high volumes of communication (email, live chat and phone) for a Law firm with services of debt released. I handled customers cases for data entry in a good timeframe and high quality. I also helped to resolve sensitive financial cases focusing on accuracy and confidenciality. And as a former Customer Service Supervisor, I led teams, improved workflows, and increased case resolution rates by prioritizing tasks and maintaining strong client relationships, which makes me someone engaged with the company I work with. I’m also skilled in transcribing audio and video content into accurate, well-structured text. I specialize in: •Email & Inbox Management •Customer Support (Chat, Email & Phone) •Data Entry & CRM Updates •Client Follow-ups & Coordination •Calendar & Task Management •Transcriptions in English or Spanish (videos & audios) I am highly organized, available to dedicate the hours needed to your project, proactive, and committed to delivering fast, accurate, and professional support that helps businesses run smoothly. Let’s work together. l’m Ready to contribute and demonstrate my value.