Lady Lica D.

Need reliable help with customer support, bookkeeping, or daily administrative tasks? I provide hands-on support using Zendesk, QuickBooks, Excel, and Google Workspace. I have experience handling high-volume customer inquiries, financial records, transaction categorization, reporting, data entry, and back-office support. I have hands-on experience supporting customers through Zendesk, handling a high volume of customer inquiries involving orders, refunds, returns, shipping concerns, subscriptions, complaints, and follow-ups. I am comfortable communicating professionally with customers and providing clear, personalized responses while following company policies and procedures. I also have solid experience in accounting and bookkeeping, including transaction categorization, accounts payable and receivable, bank reconciliation, expense tracking, payroll-related records, financial reporting, and organizing financial data using QuickBooks, Excel, and Google Sheets. I can also assist with day-to-day administrative responsibilities such as: Email and inbox management Customer service and Zendesk ticket handling Data entry and spreadsheet management QuickBooks transaction categorization Bookkeeping and accounting support Accounts Payable and Accounts Receivable Bank reconciliation Expense tracking and financial reports Calendar and schedule management Documentation and file organization Order and shipment tracking Customer follow-ups CRM updates Administrative support I am comfortable working independently, following detailed instructions, managing repetitive tasks accurately, and learning new systems quickly. My goal is to help businesses stay organized, keep customers satisfied, and reduce the workload of business owners and managers. Tools I have experience with: Zendesk | QuickBooks | Microsoft Excel | Google Sheets | Google Workspace | Gmail | Microsoft Office | AfterShip | Canva | Slack | Microsoft Teams | Zoom | Google Meet If you are looking for someone who is reliable, organized, detail-oriented, responsive, and willing to learn, I would be happy to support your business.