Ethel N.

Open to Remote (U.S. & Global Roles) Leadership & Performance: Team Leadership, Coaching & Mentorship, Quality Assurance (QA), KPI Management, Performance Metrics, Training & Development Tools & Systems: Salesforce, Zendesk, HubSpot, Canopy, Intuit, Vonage, Slack, Zoom, Microsoft Teams Administrative & Technical: Data Tracking & Reporting, Process Improvement, Google Workspace, Microsoft Office Results-driven Customer Support Leader with 5+ years of experience supporting U.S.-based clients in healthcare and tax operations. Proven track record in managing high-performing remote teams, improving quality assurance scores, and driving customer satisfaction in high-volume environments. Skilled in KPI management, SLA compliance, performance coaching, and CRM systems. Adept at optimizing processes, resolving escalations, and delivering efficient, customer-focused solutions.