Shonica S.

Operations & Project Management Specialist

I help businesses create structure, improve workflows, and keep projects moving forward. With experience supporting cross-functional teams in fast-paced business environments, I specialize in project coordination, operational support, process improvement, workflow documentation, and stakeholder communication. My focus is helping organizations stay organized, improve visibility, and ensure important work gets completed efficiently. My experience includes: • Project planning and coordination • Process documentation and workflow design • Jira administration and adoption support • Cross-functional stakeholder management • Executive reporting and status updates • Operational organization and task management • Meeting facilitation and follow-up tracking • Dashboard creation and reporting support I have worked extensively with Jira, Salesforce, Google Workspace, Microsoft Office, Confluence, and other project management and collaboration tools. Whether you need help organizing projects, improving operational processes, documenting workflows, implementing project management systems, or creating accountability across teams, I bring a structured and detail-oriented approach that helps businesses operate more effectively. I am reliable, proactive, and committed to helping clients save time, reduce operational friction, and achieve their goals.