Alvaro Ricardo R.

I am a bilingual Systems Engineer with 16 years of experience in workforce management and data analysis. My expertise includes advanced Excel, SQL, Python, and data-driven decision-making, enabling me to deliver impactful solutions for process automation, reporting, and KPI analysis. I specialize in dashboard development using Power BI, creating forecasting models, and optimizing business processes. My hands-on experience with industry-standard tools like AVAYA CMS and CISCO equips me to adapt effectively within multidisciplinary teams. I prioritize confidentiality and uphold high standards of professionalism and ethics. If you are looking for a results-oriented professional who can streamline operations and provide actionable insights, let's discuss how I can contribute to your project.