Julio R.

I am a bilingual Customer Service and Sales Professional with over 5 years of experience supporting customers, setting appointments, managing follow-ups, and providing sales support for U.S.-based companies. I have experience working remotely in the home services industry, communicating with homeowners, coordinating appointments, handling customer concerns, and supporting outreach campaigns through phone, text, and CRM platforms. In addition to customer service and sales experience, I have also worked in training and quality assurance roles, helping teams improve communication, professionalism, and customer interactions. My background in education and communication allows me to build strong relationships with customers while maintaining a professional and customer-focused approach. I am highly organized, detail-oriented, and comfortable working in fast-paced environments. I also have experience using CRM systems and collaboration tools such as Notion to manage customer information, track communication, and support daily operations efficiently. With strong English and Spanish communication skills, I am confident speaking with customers, scheduling appointments, handling follow-ups, and contributing positively to customer satisfaction and business growth. I am always eager to learn, grow, and contribute to teams that value professionalism, communication, and excellent customer service.