Rachit N.

I am an IT professional with over a decade of hands on experience supporting MSP environments across the US, Canada, Australia, and Europe. My expertise spans L1, L2, and L3 helpdesk support, network administration, and Microsoft infrastructure. I founded Techmeister LLC, a US based company providing remote helpdesk support exclusively to MSPs globally, where I have built and led technical support teams that deliver results within SLA driven environments. I do not just understand IT. I understand how MSPs operate, what they expect from a remote technician, and how to deliver without friction. My technical strengths: • L1, L2, and L3 remote helpdesk support • Microsoft 365, Active Directory, Azure AD, Windows Server, and VPN • PSA Platforms: ConnectWise, Autotask, HaloPSA, and Atera • RMM Tools: NinjaOne, Kaseya, ConnectWise Automate, Atera, and Datto RMM • Network troubleshooting and endpoint management • 24/7 availability and fast response times I bring the mindset of a business owner and the skills of a seasoned technician to every project I take on.