Emmanuella I.

Combined tech fluency with human judgment, problem-solving skills, quality control, and 6+ years of experience in Property Operations for short-term rentals, mid-term rentals, and long-term rentals Five-star Guest/tenants experiences start with reliable operations. If you're a Property Owner, real estate, logistics professional, STR Host, Landlord, and LTR Operator, and the property operations like Maintenance coordination, cleaning coordination, guests/tenants communications, SOP creation, cost-effective management, and general administrative tasks like documentation, file organization, and reliable scheduling are moving faster than you can keep up, I'm the person your business has been missing. I am outgoing and eager to help. As your portfolio grows, so do the moving parts - communications, reservations, move-ins, turnovers, maintenance, vendor coordination, bill management, utilities maintenance, cleaning operations, and daily operations. When those aren’t managed efficiently, guest/tenants satisfaction drops, and your team spends more time reacting than growing. I've managed Over 200+ units and guests/tenants iin both STR, MTR ,LTR and Co living rentals by building workflow systems that keep tasks from slipping, bringing order and Clarity to the process through structured operations coordination and SOP creation using project management tools and property management tools to improve rental productivity. I am the trusted right-hand you need. If missed follow-ups, disorganized workflows, or delayed operations because tasks are forgotten are costing you time, reviews, bookings, and money, I bring the clarity and structure to fix them, while making sure a 5-star guest experience is delivered! I don't just fix problems; I audit the root cause and solve them permanently. I don't just chat with guests; I make them feel understood and appreciated! Not some stiff robot! With my experience supporting STR (short-term rental) , LTR (long-term rental) hosts and owners, I proactively spot operational gaps before they cost you time or money and implement systems that build efficiency and accountability into how your operations run. 𝑹𝑬𝑺𝑼𝑳𝑻𝑺 -------------- Fast, empathetic, human-warmth responses and follow-up . 5 mins max De-escalation of issues Turn inquiries into bookings Organization and documentation Excellence Professional Administrative task management Owner Reporting and Escalation Vendor Sourcing, tracking, and follow-up Housekeeping & Turnover Coordination Maintenance & Vendor Coordination Property maintenance dispatch Bills management Team collaboration and Daily Operations 5-star guest communication and experience Exceptional customer service that drives satisfaction and builds long-term retention. Created standard operating procedures and Process documentation for the workflow Tracked the key performance indicators from reviews and complaints Improved Productivity 𝑻𝑶𝑶𝑳𝑺 𝑰 𝑼𝑺𝑬: --------------------- Workspace: Microsoft Office, Google Workspace, Slack, Discord Project Management: Trello, Asana, Monday .com, ClickUp, Notion, Task CRM & Communication: HubSpot, Zendesk, Zoho, Slack, Zoom, Loom, RingCentral STR/LTR Property Management: AppFolio, Buildium, Zillow, Hospitable, Hostfully, Hostbuddy, Hostaway, Guesty, Breezeway, Smoobu, Besty, Streamline, Enzo Connect, Turno, Pricelab, Airbnb, VRBO, Apartment .com AI and Automation: Zapier, Airtable, Claude, ChatGPT, Grok, Copilot, Perplexity 𝑾𝑯𝑶 𝑰 𝑾𝑶𝑹𝑲 𝑾𝑰𝑻𝑯 ------------------------------ → Short-term rental Hosts → Airbnb hosts → Long-term rental owners → Property Owners → Property Managers → Real estate Professionals → Businesses scaling their operations 𝑾𝑯𝒀 𝑾𝑶𝑹𝑲 𝑾𝑰𝑻𝑯 𝑴𝑬? ------------------------------- Virtual Assistant| Admin and Ops support Operations and Customer Experience Specialist | STR & Property Management | ⭐️ Top Rated | 5.0 Rating | 6+Years Experience My role extends beyond operations. Clients hire me to get the 𝗿𝗶𝗴𝗵𝘁 𝗵𝗮𝗻𝗱 𝗲𝘃𝗲𝗿𝘆 𝘃𝗶𝘀𝗶𝗼𝗻𝗮𝗿𝘆 𝗻𝗲𝗲𝗱𝘀. Trusted, discreet, proactive, flexible, detailed, and committed, I am the accountability partner to ensure no detail slips, no opportunity is missed, and effective communication is carried out to create operational clarity and a great customer experience, even on chaotic days- not just to complete tasks. Because every day will not be perfect, the ability to de-escalate the storm and turn it into an intentional review is what makes me different. What is that thing costing you productivity, growth, and a great customer/guest/tenant experience? Click on the invite button to send me an invitation or message me. Let's build a structure that sticks and births growth together. Can't wait to become your next Assistant!🥰 I R E S P O N D I N S E C O N D!